Shipping & Returns

Shipping Information

We aim to dispatch all orders promptly to ensure a smooth and reliable delivery experience.

Delivery Times

Standard UK delivery: within 3 working days after dispatch
Delivery times may vary slightly depending on your location and courier availability
While we always aim to meet the stated timeframe, delays may occasionally occur once the order has been handed to the courier

You will receive a dispatch confirmation once your order has been shipped.

Delivery Charges

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

Delivery Responsibility

Once an order has been dispatched, delivery is managed by our courier partners. Exclusive Car Diffusers cannot be held responsible for delays caused by couriers or circumstances beyond our control.

For any delivery-related enquiries, please contact us at:

Support@exclusivecardiffusers.co.uk

Returns & Refunds

We want you to be happy with your purchase. If you are not completely satisfied, please review the information below.

Returns

Returns must be requested within 30 days of delivery
Items must be unused, unopened, and in their original packaging
Due to hygiene and safety reasons, opened or used car diffusers cannot be returned, unless the item is faulty

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with:

Your order number
A brief description of the issue
Clear photos if applicable

We will assess the issue and arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be processed back to the original payment method
Refunds are issued once returned items have been received and inspected
Please allow a few working days for the refund to appear in your account, depending on your payment provider

Exchanges

At this time, we do not offer direct exchanges. If you wish to purchase a different item, please return your original order (if eligible) and place a new order.

If you have any questions regarding shipping or returns, please contact our support team at:

Support@exclusivecardiffusers.co.uk